Board Member: LG Jackson
Job Title: Executive Board Member
LG Jackson has spent over twenty years working in technical support, customer service, and sales and marketing. Prior to joining Black Opal Books, Jackson worked on projects that included clients such as Netscape, CompuServe, EarthLink, Qwest, HP, Dell, Microsoft, and Accenture. In addition to her work with Black Opal Books, Jackson is currently Client Accounting Coordinator for one of the largest private foundation in the world.
Jackson was instrumental in the development of a call-center that began with little more than desks and computers and has since grown into a thriving business. In that role, she procured new clients, secured vendors, handled IT issues, negotiated contracts, and worked closely with HR to develop policies and procedures which are still in place today. She was able to secure a contract for eighteen call center agents and, through their exceptional performance, took the company from red to black within one year.
Jackson also holds a degree in office administration, technology and management as well as an MCP certification from Microsoft, three Certificates of Completion for American Sign Language and a certification in Leadership Development. She was the sole owner of a resume business and been working successfully as a resume writer, proofreader, and editor for over twenty years.