Board Member: LG Jacksen
Job Title: Executive Board Member
LG Jacksen has spent over twenty years working in technical support, customer service, and sales and marketing. Prior to joining Black Opal Books, Jacksen has worked on projects that included clients such as Netscape, CompuServe, EarthLink, Qwest, HP, Dell, and Microsoft. In addition to her work with Black Opal Books, Jacksen is currently responsible for providing high-level executive support for the largest consulting firm in the world.
Jacksen was instrumental in the development of a call-center that began with little more than desks and computers and has since grown into a thriving business. In that role, she procured new clients, secured vendors, handled IT issues, negotiated contracts, and worked closely with HR to develop policies and procedures which are still in place today. She was able to secure a contract for eighteen call center agents and, through their exceptional performance, took the company from red to black within one year.
Jacksen holds a degree in Office Administration and Technology, An MCP certification from Microsoft, and three Certificates of Completion for American Sign Language. She has been working as a resume writer, proof-reader, and editor for over twenty years.